Code of Conduct

Preamble

Model Code of Conduct for the Product selling Agents (MYVEDICS Distributor(s)) is a non-statutory code issued by MYVEDICS LLP for adoption and implementation by Product selling Agents while operating as Agents of MYVEDICS LLP.

Abide

These codes of conduct shall be in addition to the MYVEDICS Distributor Agreement with MYVEDICS LLP. The MYVEDICS Distributor shall abide by the agreement of Product selling and its terms and conditions.

Preface

Our Code of Conduct is the first step for our MYVEDICS Distributors to get clarity on any questions relating to ethical conduct. It sets forth our core values, shared responsibilities, global commitments, and promises, and general guidance about the MYVEDICS LLP's expectations. However, our Code cannot possibly address every situation we face at work. Therefore, the Code is by no means a substitute for our good and unbiased judgment. We must remember that each of us is responsible for our own actions. The ethical choice is always the best choice.

To work effectively, all of us need a healthy and safe work environment. We provide a work environment free of coercion, discrimination, and harassment. Therefore, respect, inclusiveness and shared ethical values are at the heart of our core values. Irrespective of one's department and rank, he/she should conform with our equal opportunity policy in all aspects of the work, from recruitment and performance evaluation to interpersonal relations. Need for Social Media Guidelines Given its characteristics to potentially give "voice to all", immediate outreach and 24×7 engagement, Social Media offers a unique opportunity to governments to engage with their stakeholders especially citizens in real time to make policy making citizen centric.

Many governments across the world as well many government agencies in India are using various social media platforms to reach out to citizens, businesses and experts to seek inputs into policy making, get feedback on service delivery, create community based programmes etc. However, many apprehensions remain including, but not limited to issues related to authorisation to speak on behalf of department/agency, technologies and platform to be used for communication, scope of engagement, creating synergies between different channels of communication, compliance with existing legislations etc.

We comply with all laws, whether local, national or regional. All our MYVEDICS Distributor and those acting on our behalf must protect the MYVEDICS LLP's legality. They should comply with all environmental, safety and fair dealing laws. Violations of law can result in significant harm to the MYVEDICS LLP, including financial penalties, denial of government contracting privileges, imprisonment for criminal misconduct and damage to our business relationships and reputation. People associated with us are expected to be ethical and responsible when dealing with our MYVEDICS LLP's finances, products, partnerships, and public image.

MYVEDICS Distributor CODE OF CONDUCT

All Product selling should be legal, decent, honest, and truthful.

Every Product selling activity should be carried out with a due sense of social and professional responsibility.

No Product selling should be carried out in a manner that impairs confidence in Product selling.

All Product selling activities should conform to the principles of fair competition as generally accepted in business.

Conduct Towards Consumers

All Product selling activities should deal fairly with consumers.

Activities should be designed and carried out to avoid giving ground for reasonable complaint.

Misleading, deceptive or unfair sales practices should not be used.

High-pressure tactics which might be construed as harassment should be avoided.

No Product selling should be represented to the consumer as being a form of market research.

MYVEDICS Distributors should not abuse the trust of individual consumers, and should not exploit a consumer's age, illness, lack of understanding, or lack of language knowledge.

Privacy, Confidentiality and Disclosure

Any contact should be made in a reasonable manner and during reasonable hours to avoid intrusiveness.

Where a consumer has in a clearly visible and unequivocal way (e.g. by "no selling" on a door sign) indicated a wish not to receive approaches from MYVEDICS Distributors this should be respected.

MYVEDICS Distributor should discontinue a demonstration or sales presentation upon the request of the consumer.

Any collection and processing of data should be carried out in strict and confidential manner.

Recognition

At the beginning of the sales presentation, MYVEDICS Distributors should without request truthfully identify themselves to the consumer, and should also identify their MYVEDICS LLP, their products and the purpose of their solicitation.

In party selling, MYVEDICS Distributors should make clear the purpose of the occasion to the host/hostess and to the participants.

Promotional literature, advertisements or mailings should contain the name and address or telephone number of the MYVEDICS Distributor. (Promotional material should be approved by the MYVEDICS LLP.)

Precision

The terms of the offer should be clear, so that the consumer may know the exact nature of what is being offered and the commitment involved in the placing of an order.

Veracity

Presentations and other treatments used in Product selling should not contain any product description, claim, illustration or other element which directly or by implication is likely to mislead the consumer.

Explanation and demonstration

Explanation and demonstration of the product offered should be accurate and complete, in particular with regard to price and, if applicable, credit conditions, terms of payment, cooling-off periods and/or return rights, terms of guarantee, after-sales service and delivery. All the communication should be in consonance of the MYVEDICS LLP's Policy.

The MYVEDICS Distributor should endeavour to make sure that the individual consumer clearly understands the information given.

The demonstration of the product should be adapted to the needs of those consumers to whom it is directed.

MYVEDICS Distributors should give accurate and understandable answers to all questions from consumers concerning the product and the offer.

The consumer should be given an opportunity to read the entire contract form thoughtfully and without harassment.

Order Form

A written order form should be delivered to the consumer at the time of sale, which should identify the Product selling MYVEDICS LLP and the MYVEDICS Distributor and which should contain the full name, permanent address and telephone number of the Product selling MYVEDICS LLP or of the MYVEDICS Distributor and all material terms of the sale.

All terms should be clearly legible.

Comparisons, denigration and exploitation of goodwill

MYVEDICS Distributors should refrain from using comparisons which are likely to mislead and which are incompatible with principles of fair competition.

Points of comparison should not be unfairly selected and should be based on facts which can be substantiated.

MYVEDICS Distributors should not denigrate any person, firm or product directly or by implication. Product selling companies and MYVEDICS Distributors should not take unfair advantage of the goodwill attached to the trade name and symbol of another firm or product.

Testimonials

The presentation of the offer should not contain or refer to any testimonial, endorsement or supportive documentation unless it is genuine, verifiable and relevant.

Testimonials or endorsements which have become obsolete or misleading through the passage of time should not be used.

Guarantees

MYVEDICS Distributor should not state or imply that a "guarantee", "warranty" or other expression having substantially the same meaning, offers the consumer rights additional to those provided by law when it does not.

The terms of any guarantee or warranty, including the name and address of the guarantor, should be easily available to the consumer and limitations on consumer rights or remedies, where permitted by law, should be clear and conspicuous.

Safety and Packaging

Products, including, where applicable, samples, should be suitably packaged for delivery to the customer.

Fulfilment of the Order

Orders should be fulfilled in a timely manner.

Consumers should be informed of any delay as soon as it becomes apparent.

If a product or service becomes unavailable, the consumer should be informed promptly and any payment received should be refunded in accordance with the applicable policy and law.

Orders should be fulfilled within 30 days from the date the order is signed by the consumer, unless otherwise stipulated in the offer.

MYVEDICS Distributors should inform the consumer of any undue delay as soon as it becomes known to them.

In such cases, any request for cancellation of the order by the consumer should be granted, and the deposit, if any, should be refunded immediately.

If it is not possible to prevent delivery, cancellation and refunding may be made conditional on the customer's returning of the product at the MYVEDICS Distributor's cost within a reasonable amount of time.

Substitution of products

If a product becomes unavailable for reasons beyond the control of the Product selling MYVEDICS LLP or MYVEDICS Distributor, another product may be supplied in its place only if the consumer is informed that it is a substitution, and if such replacement product has materially the same or better characteristics and qualities, and is supplied at the same or a lower price.

In such a case, an explanation of the substitution and of the right to return the substitute product at the MYVEDICS Distributor's cost should be given to the consumer.

Cooling off and return of goods

MYVEDICS LLP and MYVEDICS Distributors ensure that any order form contains, whether it is a legal requirement or not, a cooling-off clause permitting the consumer to withdraw from the order within a specified period of time, and to obtain reimbursement of any payment or goods traded in as per the terms of the agreement of the MYVEDICS LLP.

MYVEDICS LLP offering an unconditional right of return as per the terms of the Product selling agreement.

Complaints

Every complaint whether from public, Consumer, MYVEDICS Distributor shall be resolved in manner of the process specified through the Consumer redressal Committee.

For making complaint, the helpline Number and email ID and complaint box is available on the website of the MYVEDICS LLP.

The policy and process of grievance redressal is efficient and fair to the consumer and others.

The receipt of any complaint shall be provided and be confirmed promptly.

The decisions made shall be communicated to the complainant within a reasonable time.

Payment

The procedure for payment shall be in accordance with the terms of the Product selling Agreement.

Code of Conduct for in the interest of Consumer Protection

MYVEDICS Distributors shall not unfairly denigrate any MYVEDICS LLP, business or Product, directly or by implication.

MYVEDICS Distributors shall not take unfair advantage of the goodwill attached to the trade name and symbol of another MYVEDICS LLP, business or product.

Code of conduct for social media Marketing

These Rules apply to MYVEDICS Distributors using social media sites such as Twitter, YouTube, WhatsApp, Telegram, Facebook, Instagram, Pinterest, and Snapchat as well as online communities such as blogs.

The Rules are That “Self Regularisation”

MYVEDICS LLP motto in concerning the Internet and social media marketing and advertising is that “Self Regularisation”

Distributor shall fully follow the Rule “Self Regularisation” in sales, promotion and marketing.

MYVEDICS Distributor should avoid unethical and misleading in the business of Internet selling and advertising.

MYVEDICS Distributor must follow when selling or marketing on the net as below:-

a. All forms of advertising material must share the common goal of maintaining truth and should be a means to serve the public.

b. They should maintain a clear distinction between corporate communications, press releases, sales collateral and advertisements.

c. A publisher must disclose every condition upfront and clearly, as the asterisks (*) and fine print at the end of the document can sometimes go unnoticed by the consumer.

d. If there are cookies being used to track and detect a user's settings, personal record and online activity, then this must be clearly stated before the user begins browsing your site.

e. The placement of ads should in no way obstruct the user view, neither should they be disguised as editorial content.

f. Finally, whether you are selling on the online platforms or offline, advertisers must abide by the federal, state and local advertising laws.

g. MYVEDICS Distributors need to know and adhere to the MYVEDICS LLP's Code of Conduct, Distributor Handbook, and other MYVEDICS LLP policies when using social media.

h. MYVEDICS Distributors should be aware of the effect their actions may have on their images, as well as MYVEDICS LLP's image. The information that MYVEDICS Distributors post or publish may be public information for a long time on social media.

i. MYVEDICS Distributors should be aware that MYVEDICS LLP may observe content and information made available by MYVEDICS Distributors through social media.

j. Although not an exclusive list, some specific examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous, or that can create a hostile work environment.

k. MYVEDICS Distributors are not to publish, post or release any information that is considered confidential or not public. If there are questions about what is considered confidential, MYVEDICS Distributors should check with the Human Resources Department and/or supervisor.

l. Social media networks, blogs and other types of online content sometimes generate press and media attention or legal questions. MYVEDICS Distributors should refer these inquiries to authorized MYVEDICS LLP spokespersons.

m. If MYVEDICS Distributors find encounter a situation while using social media that threatens to become antagonistic, MYVEDICS Distributors should disengage from the dialogue in a polite manner and seek the advice of a supervisor.

n. MYVEDICS Distributors may post advertising materials on private property with the prior written consent of the owner. (To document consent, MYVEDICS Distributors may take permission from MYVEDICS LLP through the Email/letter/personally).

o. MYVEDICS Distributors may not post advertising materials on public property, such as utility poles, street lights, traffic lights, parking meters or traffic signs.

p. MYVEDICS Distributors are responsible for all MYVEDICS LLP-related content they post online. MYVEDICS Distributors using social media sites as part of their MYVEDICS LLP business must clearly and conspicuously identify themselves by name and as an Independent MYVEDICS LLP Distributor.

q. MYVEDICS LLP reserves the right to determine, in its sole and absolute discretion, if recordings or images (including their manner of use) violate the Rules or diminish MYVEDICS LLP reputation. MYVEDICS LLP reserves the right to require the removal of any such images or recordings. MYVEDICS Distributors must comply with all of the privacy laws, intellectual property laws, social media platforms' policies, terms of use, terms and conditions, guidelines or other similar terms, and MYVEDICS LLP Rules when using images or recordings of other individuals on social media sites.

r. MYVEDICS Distributors shall not purchase Followers or Likes, or use any other misleading or deceptive tactics to boost the perceived popularity of their social media accounts or pages.

s. MYVEDICS Distributors may post audio/video material on YouTube and similar social media sites, provided the content complies with the Rules.

t. Distributor should not respond to those who place negative posts about them, other Distributor or MYVEDICS LLP's products, negative posts may be reported by email.

u. Distributor must comply with the terms of use, terms and conditions, terms of service, acceptable use guidelines or similar terms of the social media platforms used in their MYVEDICS LLP business.

v. MYVEDICS Distributors while using social media and other digital platforms to conduct their businesses must do so in compliance with each social media platform's and internet service provider's privacy policy and terms of use.

w. Data mining and website scraping tactics (including but not limited to the use of web spiders, crawlers, and bots) are considered deceptive and are prohibited.

x. That in the name of MYVEDICS LLP, the Distributor not create any YouTube channel, Blogs, Twitter account, Facebook or any other social media platform.

y. The Distributor shall not do the following activities without the prior consent of the MYVEDICS LLP:

For creating YouTube channel, websites, mobile apps, podcasts, and blog concepts, social media page such as Facebook, blogs, Twitter, etc. in the name of MYVEDICS LLP to promote MYVEDICS or its Brand or promote/sell the product of MYVEDICS LLP.

To post or create Blogs on any YouTube channel, websites, mobile apps, podcasts, and blog concepts, social media page such as Facebook, blogs, Twitter, etc. in the name of MYVEDICS LLP to promote MYVEDICS or its Brand or promote/sell the product of MYVEDICS LLP.

To host digital or virtual events in connection with the MYVEDICS LLP Direct Retailer's/Seller's business.

To record, and post video and audio of live MYVEDICS LLP sponsored events on the channel in the name of MYVEDICS LLP.

Before-and-after testimonial images and videos.

z. That the Distributor shall produce/market/distribute only MYVEDICS LLP' authentic Business/commission Plan, opportunity, products or services and they would be truthful, accurate, and not misleading.

aa. That the Distributor shall use language specifically approved by MYVEDICS LLP and may not be altered in regard to the Business/commission Plan, opportunity, products or services contents.

ab. That the Distributor shall not use non-MYVEDICS LLP business dedicated properties to promote, recommend or sell MYVEDICS LLP products or services, or promote the MYVEDICS LLP opportunity.

ac. That the Distributor shall not be engaged in the false or misleading communication against the MYVEDICS LLP during the period of Distributor or after ceasing Distributor from the MYVEDICS LLP on any YouTube channel, websites, mobile apps, podcasts, and blog concepts, social media page such as Facebook, blogs, Twitter, etc.

ad. That the Distributor shall be legally abide with the terms and condition of the Company as mentioned in Product selling agreement and Product selling Guidelines & Rules and Regulation.

ae. That the Distributor shall not promote or sell or marketing of all the products which are sell by MYVEDICS LLP on any e-commerce portals without MYVEDICS LLP prior written consent.

Code of Conduct for Marketing

The Code is and is deemed to be adopted and included in the Agreement between MYVEDICS LLP and the MYVEDICS Distributor. This code will apply to all persons involved in marketing and distribution of any product of the MYVEDICS LLP.

The Product selling Agent (MYVEDICS Distributor)/Product selling Team (DST) and its Tele-Marketing Executives (TMEs) & field sales personnel must agree to abide by this code prior to undertaking any direct marketing operation on behalf of MYVEDICS LLP.

Any MYVEDICS Distributor or his team or its staff found to be violating this code may be blacklisted and such action taken be reported to the MYVEDICS LLP from time to time by the MYVEDICS Distributor. Failure to comply with this requirement may result in permanent termination of business of the MYVEDICS Distributor with MYVEDICS LLP.

A declaration to be obtained from team or staff by the MYVEDICS Distributor before assigning them their duties is annexed to this Code.

Tele-calling a Prospect (a prospective customer)

A prospect is to be contacted for sourcing a MYVEDICS LLP product or MYVEDICS LLP related product only under the following circumstances:

When prospect has expressed a desire to acquire a product through any mode or has been referred to by another prospect/customer or is an existing customer of the MYVEDICS LLP who has given consent for accepting calls on other products of the MYVEDICS LLP.

The MYVEDICS Distributor should not call a person whose name/number is flagged in any "do not disturb" list made available to him/her.

When you may contact a prospect on telephone

Telephonic contact must normally be limited between office time. However, it may be ensured that a prospect is contacted only when the call is not expected to inconvenience him/her.

Calls earlier or later than the prescribed time period may be placed only under the following conditions:

When the prospect has expressly authorized to do so either in writing or orally.

Can the prospect's interest be discussed with anybody else?

MYVEDICS Distributor should respect a prospect's privacy. The prospect's interest may normally be discussed only with the prospect and any other individual/family member such as prospect's accountant/secretary/spouse, authorized by the prospect.

Leaving messages and contacting persons other than the prospect.

Calls must first be placed to the prospect. In the event the prospect is not available, a message may be left for him/her. The aim of the message should be to get the prospect to return the call or to check for a convenient time to call again. Ordinarily, such messages may be restricted to:

Please leave a message that ____ (Name of officer) representing MYVEDICS LLP called and requested to call back at ____ (phone number).

As a general rule, the message must indicate:

That the purpose of the call is regarding selling or distributing product of MYVEDICS LLP.

MYVEDICS Distributor should not-

Mislead the prospect on any service / product offered;

Mislead the prospect about their business or organization's name, or falsely represent themselves.

Make any false / unauthorised commitment on behalf of MYVEDICS LLP for any facility/service.

Telemarketing Etiquettes

Pre-call: no calls prior to official hours unless specifically requested and no serial dialling.

During call: identify yourself and MYVEDICS LLP, request permission to proceed, state the reason for the call, avoid interruption or argument, use the language comfortable to the prospect, keep the conversation business-focused, and thank the customer.

Post-call: customers who express lack of interest should not be called for the next 3 months with the same offer. Feedback should be provided for do-not-disturb requests.

MYVEDICS Distributors should:

Respect personal space - maintain adequate distance from the prospect.

Not enter the prospect's residence/office against his/her wishes.

Not visit in large numbers – possible whenever required.

Respect the prospect's privacy.

If the prospect is not present and only family members/office persons are present at the time of the visit, he/she should end the visit with a request for the prospect to call back.

Provide his/her telephone number, your's name, if asked for by the customer.

Limit discussions with the prospect to the business - Maintain a professional distance.

Appearance & Dress Code

MYVEDICS Distributor’s must be appropriately dressed -

For men this means

Well ironed trousers;

Well ironed shirt, shirt sleeves preferably buttoned down.

For women this means

Well ironed formal attire (Saree, Suit etc.);

Well groomed appearance

Jeans and/or T Shirt, open sandals are not considered appropriate.

Handling of letters & other communication

Any communication sent to the prospect should be only in the mode and format approved by the MYVEDICS LLP.

Other Ethics

1. Distributor shall not use misleading, deceptive or unfair recruiting practices in their interaction with prospective or existing customers as well as other Distributors.

2. Promotional literature, advertisements and mailings shall not contain product descriptions, claims, photos or illustrations that are deceptive or misleading. Promotional literature shall contain the name and address or telephone number of the MYVEDICS LLP and may include the telephone number of the Distributor.

3. MYVEDICS LLP prohibits MYVEDICS Distributors from marketing to other MYVEDICS Distributors any materials that are not approved by the MYVEDICS LLP and that are inconsistent with MYVEDICS LLP policies and procedures.

4. MYVEDICS Distributors who sell MYVEDICS LLP approved, legally allowed promotional or training materials, whether in hard copy, electronic, or any other form, shall:

i. offer only materials that comply with the same standards to which the MYVEDICS LLP adheres.

ii. be prohibited from making the purchase of such materials a requirement of other Distributors.

iii) provide sales aids at a reasonable and fair cost, without any significant profit to the Distributor, equivalent to similar material available

Important Regulatory Disclaimer

The products marketed by MYVEDICS LLP are Ayurvedic wellness products intended to support general health and well-being only.

The Company does not claim, advertise, represent or guarantee that any of its products can diagnose, cure, mitigate, treat or prevent Cancer, Diabetes, Paralysis, Epilepsy, Leukoderma, Obesity, Sexual Impotence, High or Low Blood Pressure, Heart Diseases, Tuberculosis, Asthma, Mental Disorders, Parkinsonism, AIDS, Infertility, Tumours, or any other disease, disorder or medical condition prohibited under applicable laws.

The information provided on this website is for general wellness and educational purposes only and shall not be construed as medical advice, diagnosis, treatment or prescription.

The Company's products are not intended to replace professional medical consultation, diagnosis, treatment, surgery, chemotherapy, radiotherapy or prescribed medicines. Consumers are advised to consult a qualified medical practitioner regarding any disease or medical condition and should not discontinue any prescribed treatment without medical advice.

No employee, distributor, direct seller, associate or representative of the Company is authorised to make any disease cure claim, medical guarantee, therapeutic assurance or prohibited advertisement beyond the information officially approved and published by the Company.

The Company strictly prohibits:

i. Disease Cure or Disease Treatment Claims;

ii. Guaranteed Results Claims;

iii. Misleading, exaggerated or unsubstantiated advertisements;

iv. Any representation prohibited under the Drugs & Magic Remedies (Objectionable Advertisements) Act, 1954 and other applicable laws.

Any statement, representation or promise made by any third party contrary to the Company's official website, product labels, brochures, catalogues or approved marketing materials shall be treated as unauthorised and shall not bind the Company.

Users are requested to rely only upon the official information published by MYVEDICS LLP and seek appropriate medical advice wherever necessary.